Last updated: May 22, 2026
This Returns Policy explains how OM Enterprises handles damaged, defective, or short-shipped wholesale orders. Because we sell business-to-business in trade quantities, change-of-mind returns are not accepted.
1. What We Accept
- Manufacturing defects identified on receipt.
- Shipping damage that occurred in transit.
- Short shipments (items missing from a confirmed order).
- Incorrect items shipped against your purchase order.
2. What We Do Not Accept
- Change-of-mind returns or unsold inventory.
- Custom or private-label orders.
- Goods altered, used, or marked by the retailer after receipt.
- Claims made more than 7 days after delivery.
3. How to File a Claim
- Photograph the damaged or incorrect goods and the outer carton within 7 days of delivery.
- Email the photographs, your invoice number, and a brief description to our support contact.
- Retain all original packaging until the claim is resolved.
- We will respond within 3 business days with next steps.
4. Resolution Options
Depending on the issue and available stock, we will offer one of the following: replacement, credit toward a future order, or a refund to the original payment method.
5. Refund Timing
Approved refunds are processed within 7 business days of resolution. Bank or card processing times may add 3 to 10 business days.
6. Return Shipping
When a physical return is required, we will issue a prepaid return label or arrange a carrier pickup. Do not ship goods back without our written authorization; unauthorized returns will not be processed.
7. Contact
OM Enterprises, Edmonton, Alberta, Canada. Phone: +1 (647) 474 5211. Website: the-omenterprises.com